er99 FAQ
For Bangladeshi Players

After you submit a withdrawal request, er99's finance team reviews each application individually. This process normally completes within 15 minutes to 2 hours. Seeing a "Pending" status while the review is in progress is normal. If more than 2 hours pass and the funds have not arrived, contact live chat — the support team will look into it right away.

Yes, but you need to meet the wagering requirement before withdrawing bonus winnings. At er99, wagering is calculated on the bonus amount only, not added on top of the deposit. For example — if you receive a ৳1,500 bonus, you need to place ৳30,000 in bets (20x) before you can withdraw winnings from that bonus. Once the requirement is met, the minimum withdrawal is ৳800.

er99's payment processing runs 24 hours a day, 7 days a week. Whether it's night or a holiday, once you submit a withdrawal request, funds typically arrive in your bKash, Nagad, or Rocket account within 15 minutes to 2 hours. For bank transfers, the bank's own processing time may add to this.

The minimum withdrawal amount at er99 is ৳800. This limit is the same across all methods — bKash, Nagad, and Rocket. The same rule applies to bank transfers. You cannot withdraw less than this in a single request, so only apply once your balance is at least ৳800.

No. er99 only processes withdrawals to bKash, Nagad, or Rocket numbers registered in the account holder's own name. Funds are not sent to another person's wallet — this is a security measure. For bank transfers, the account name must also match. If you attempt to withdraw to a different number, the request may be cancelled.

If a match is left incomplete and declared a "No Result" due to rain or any other reason, er99 generally refunds the full stake for that bet. If the result is determined using the Duckworth-Lewis method, that is treated as the official result. The specific settlement rules for each bet are detailed in er99's betting terms.

Live betting lets you place bets in real time while a match is in progress. Odds update quickly based on the over, ball, or wicket situation. For example — in a Bangladesh vs India match, you can place a live bet on how many runs will be scored in the final over. Go to the live betting section on er99 to see updated markets for ongoing matches. A stable internet connection gives you the best experience.

An accumulator, or "acca," is a way to combine multiple bets where the winnings from each selection are automatically added to the next bet. If all selections are correct, you get a larger payout — but if any single one loses, the entire bet is lost. This makes accumulators high-risk, and er99 always encourages responsible betting.

Decimal odds are straightforward — multiply your stake by the odds to get the total return (stake included). Example: a ৳1,000 bet at 1.80 odds returns ৳1,800 if you win (profit of ৳800). Higher odds generally mean a lower chance of winning, but a higher payout. In er99's betting interface, the bet slip automatically shows your potential winnings.

er99 offers a wide range of cricket markets. Popular options include match winner, toss winner, first innings runs, top batsman, top bowler, runs in a specific over (such as the powerplay), type of dismissal, and series winner. Live over-by-over markets are also available in T20 format. The number of markets increases further during major tournaments like BPL and the T20 World Cup.

Joining the er99 VIP program gives you weekly cashback that increases with your tier. You also get faster withdrawal processing, priority access to special promotions, and dedicated support. Higher tiers come with a greater cashback rate, meaning regular players get more back. It is a rewards program for er99's regular and loyal members.

er99 has three VIP tiers. The Bronze tier offers up to 0.3% cashback per week. The Silver tier increases this to up to 0.5%. The top Gold tier offers up to 0.8% cashback per week. Cashback is added to your account every week and can be used directly for play.

Cashback is calculated based on your total settled bets for the week. The cashback is credited to your account at the end of the week at the percentage rate set for your tier. For example, if you are on the Gold tier, you may receive up to 0.8% of your total bets that week. The exact cashback amount is determined in line with er99's current VIP policy.

Playing regularly and maintaining consistent betting activity on er99 makes you eligible for automatic tier upgrades. No specific cutoff amount is published — er99 evaluates each active member's activity and upgrades tiers accordingly. You can speak with the support team to find out about your current progress.

Many scammers copy er99's name and design to create fake sites. The real site address is always er99.lat — confirm this in your browser's address bar. Be cautious if you notice a slight difference in the URL (such as er-99, er999, etc.). The official site always has HTTPS and an SSL certificate. Instead of clicking unknown links, type the address directly into your browser.

If you suspect unauthorized access to your account, contact er99 live chat immediately or email [email protected]. Change your password right away and give the support team details of any suspicious transactions. You can also request a temporary account lock. Reporting to support without delay is the most important step.

A strong password should be at least 12 characters long, mixing uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid your name, date of birth, or simple combinations like "12345". Do not use your er99 account password on any other site. Using a password manager makes it easier to keep track of strong, unique passwords.

Yes. er99 uses SSL (Secure Socket Layer) encryption for all data transmission and storage. Your personal identity, payment details, and transaction history are all processed in a secure environment. The platform also has independent verification in place to ensure fair play. Providing a safe and transparent environment is er99's core commitment.

er99's support team and representatives will never ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN — under any circumstances. If someone claiming to be an er99 representative asks for this information, it is a fraud attempt. Stop the conversation immediately and report it to [email protected]. Your financial security is entirely in your hands.