er99's Privacy Policy

1 er99 ("we", "us", or "the platform") fully respects your privacy. This privacy policy applies to every individual ("you", "user") who visits our website er99.lat or uses our services.

The main purpose of this policy is to transparently inform you about what information we collect, how we process it, who we share it with, and how we keep it secure. By using our platform, you are considered to have accepted the terms of this privacy policy.

2.1 Information You Provide Directly

We collect information you voluntarily provide when you create an account on er99, make a deposit or withdrawal, or contact us. This may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Identity document information (for KYC verification purposes)
• Content of communications with our support team

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Pages visited, session duration, and click patterns
• Referral source (which link you came from)
• Information collected through cookies and similar tracking technologies

2.3 Transaction & Gaming-Related Information

When any financial transaction or game play occurs on our platform, detailed records of that activity are stored for security and account management purposes.

3 er99 uses collected information only for the purposes listed below:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide deposit, withdrawal, and gaming services.
• Security: To detect and prevent fraudulent activity.
• Legal Compliance: For KYC, age verification, and other applicable legal requirements.
• Customer Support: To resolve your questions and complaints.
• Platform Improvement: To analyze user experience and improve service quality.
• Communications: To send important updates, security alerts, and service-related notifications.
• Responsible Gaming: To monitor user behavior and help prevent problematic gaming.

4.1 Service Partners

We work with certain trusted third parties to operate our services. These partners provide specific services such as payment processing, technical infrastructure, and game delivery. They receive only the information necessary to perform their designated tasks and are required to follow our privacy standards.

4.2 Legal Obligations

er99 may be required to disclose information to relevant authorities in response to legal claims, regulatory investigations, or court orders. Information may also be shared to prevent fraud or protect the safety of others.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify users in advance in such situations.

4.4 No Disclosure for Marketing Purposes

er99 never sells or rents your personal information to advertisers or any other third party for commercial purposes.

5 Cookies and similar tracking technologies are used on the er99 website. Cookies are small text files stored in your browser that help remember information about your visit.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. Core platform functionality is not possible without these.
• Functional Cookies: Remember your preferences and settings, such as language selection or display preferences.
• Analytical Cookies: Used to understand how users interact with our platform and to improve service quality.

5.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. Please note that disabling cookies may limit some platform functionality.

6 er99 applies industry-standard technical and organizational measures to protect your personal information. The key components of our security framework are outlined below:

• SSL Encryption: All data transmitted between our platform and your device is encrypted using TLS/SSL technology.
• Secure Data Storage: Stored data is kept in encrypted databases, and regular security audits are conducted.
• Access Controls: Only authorized personnel have access to user information.
• Payment Security: Financial transactions are processed through secure third-party payment gateways.
• Fraud Detection: Automated monitoring systems are active to detect unusual activity.

7 er99 retains your information only for as long as it is needed. Retention periods are determined based on the following:

• Active Accounts: All related information is retained for the duration the account remains active.
• Closed Accounts: Even after an account is closed, information required to meet legal obligations is retained for a set period.
• Transaction Records: Details of financial transactions are retained in accordance with legal and regulatory requirements.
• Banned Accounts: Information relating to an account banned for responsible gaming or security reasons is retained for as long as necessary.

Once the need has passed, information is securely deleted or anonymized.

8 You have several rights regarding your personal information. er99 respects these rights and supports you in exercising them:

8.1 Right to Access

You may request to know what information we hold about you. Upon request, we will provide a summary of your stored information.

8.2 Right to Correction

If any of your information is inaccurate, you may request that it be corrected. We will update it as soon as possible.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications. Such communications typically include an "unsubscribe" option.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will verify your request and take action as soon as possible.

9 er99 is intended only for individuals aged 21 and above. We do not knowingly collect personal information from any minor. If we become aware that a minor has opened an account on our platform, that account will be closed immediately and the related information will be deleted.

10 Our platform may occasionally contain links to third-party websites. Clicking on such links will take you to a different website that is outside our control. er99 is not responsible for the privacy policy of those sites. We recommend reading the privacy policy of any third-party site before visiting it.

Our payment processing partners (bKash, Nagad, Rocket, and bank transfer gateways) follow their own privacy policies. Information that passes to them during payment is governed by their own policies.

11 er99 reserves the right to amend this privacy policy at any time. If any significant changes are made, we will publish a notice on the platform and, where necessary, notify you by email.

If you continue using our platform after any changes, you are considered to have accepted the updated policy. We therefore recommend visiting this page regularly.